Support
We're here to help.
In the app: tap the ? button on any screen to report a problem or ask for help.
By email: support@transitionguide.com.au. We aim to reply within 2 business days.
You can contact us in whatever way works for you, and a support person or advocate is welcome to help or to contact us for you.
Common questions
How do I link with a parent, carer or trusted adult?
Go to Settings → Linked account and create an invite. Send the invite, then send the code. The other person enters the code in the app, from the welcome screen ("I have an invite code") or from their own Settings if they already have an account.
What does my linked person see?
Your standard checklist tasks and whether each is done, who ticked it off, and your expected finish date. If you choose, they can also see your equipment list. They never see your own custom tasks, your notes, your health, disability or NDIS details in other tools, your documents or your Community activity. You can check and change this any time in Settings → Shared information.
How do I stop sharing?
Go to Settings → Shared information and turn sharing off. It stops straight away. Only the person who turned sharing off can turn it back on.
How does billing work?
A$9.99 a month for your first 6 months, then A$14.99 a month. One subscription covers you and the person you link with. If your NDIS plan is self-managed or plan-managed, we email an invoice after each month to you or your plan manager. Paying privately through the App Store or Google Play is coming soon. Go to Settings → Billing to set this up.
How do I cancel my subscription?
Go to Settings → Cancel subscription or delete account, then Cancel my subscription. Your access continues until the end of the current month and then stops. You can change your mind until then.
How do I delete my account?
Go to Settings → Cancel subscription or delete account, then Delete my account. Before you confirm, the app shows exactly what's deleted, what's kept and why, and offers you a copy of your information. Deleting your account doesn't delete the account of the person you're linked with.
I've forgotten my password
On the log-in screen, tap Forgot your password? and we'll email you a link to reset it.
Privacy requests
To ask for a copy of your information, correct it, or make a privacy complaint, email privacy@transitionguide.com.au. We'll reply within 30 days. See our privacy policy for more.
Safety
If you're worried about someone you're linked with, email privacy@transitionguide.com.au and we can restrict their access quickly, without telling them why. If you're in danger, call 000.